Terms & Conditions

STORE POLICIES — EAZEEY

 

Last Updated: [08/20/2026]

 

Welcome to Eazeey. This page outlines our policies and terms regarding purchases, shipping, exchanges, returns, refunds, and data usage.

 

Customer Service:

 

• WhatsApp: +55 31 98382-8804

 

• Email: eazeey@outlook.com

 

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM

 

• Average Response Time: 24 business hours

 

 

TABLE OF CONTENTS

 

1. Shipping and Delivery

 

2. Exchanges, Returns, and Refunds

 

3. Privacy Policy (LGPD)

 

4. Terms and Conditions of Use

 

5. Cookies and Technologies6. Contact and Support

 

 

SHIPPING AND DELIVERY

 

1.1 Order Processing

 

After payment confirmation, your order will be processed (picking and packaging) within up to 1 business day.

 

1.2 Delivery Time

 

Delivery times may vary depending on:

 

• ZIP Code/Region

 

• Product availability

 

• Carrier/logistics operations

 

The estimated delivery time is displayed at checkout before the purchase is completed.

 

Average estimate (optional): 7 business days.

 

1.3 Shipping CostsShipping costs are automatically calculated at checkout based on the delivery address and current shipping rules. If a promotion is available (e.g., free shipping), the conditions will be clearly stated on the website.

 

1.4 Order Tracking

 

When available, a tracking number will be sent via EMAIL or WHATSAPP after the order has been shipped.

 

1.5 Delivery Attempts and Incorrect

 

AddressCustomers are responsible for providing the correct shipping address. If an order is returned due to an incomplete/incorrect address or because no recipient was available, reshipment may require payment of a new shipping fee or a partial refund, depending on the circumstances and logistics costs involved.

 

1.6 Delays and Events Beyond Our Control

 

Delivery delays may occur due to external factors such as high-demand periods, logistical issues, weather conditions, strikes, or local restrictions. If a delay occurs, our support team will provide assistance through our customer service channels.

 

EXCHANGES, RETURNS, AND REFUNDS

 

2.1 How to Request

 

To request an exchange, return, or refund, please contact us via:

 

• WhatsApp: +55 31 98382-8804

 

• Email: eazeey@outlook.comPlease provide:

 

• Order number

 

• Buyer's name

 

• Reason for the request

 

• Photos/videos (if there is a defect or damage)

 

2.2 Request Deadline

 

Requests for exchanges or returns must be submitted within 7 calendar days after receiving the product.Important: Adjust this deadline according to your actual business operations and applicable regulations for your product category. If in doubt, consult a legal professional.

 

2.3 Product Conditions for Returns/ExchangesTo be eligible, the product must be:

 

• [Unused / in original packaging / with all accessories included / etc.]

 

• [With original tags or seals intact, if applicable]We reserve the right to deny a request if improper use, misuse, or missing items/accessories are identified.

 

2.4 Defective or Damaged Products

 

If a product arrives defective or damaged, we will review the case and provide guidance regarding replacement or refund based on the analysis and supporting evidence (photos/videos).

 

2.5 RefundsIf approved, refunds will be issued through:

 

• [Original payment method / credit card reversal / Pix / store credit]

 

Estimated processing time after approval: 1 business day (may vary depending on the payment method and financial institutions involved)

 

.2.6 Return Shipping CostsPlease clearly define and maintain consistency with your operation:

 

• In case of defects or damage: [Store covers return shipping costs / procedure provided by the store]

 

• In case of change of mind or cancellation: [Customer covers shipping costs / store-specific policies]

 

2.7 Non-Eligible Items (If Applicable)

Certain products may not be eligible for exchange or return due to hygiene, personal use, or consumption reasons.

 

Examples include: [e.g., intimate products, opened cosmetics, customized items].

If you sell these types of products, list them clearly here.

 

 

PRIVACY POLICY (LGPD)

 

Eazeey respects your privacy. We use personal information solely to process orders, provide customer support, and improve your shopping experience.

 

3.1 Data We CollectWe may collect:

 

• Name, email address, and phone number

 

• Shipping and billing address

 

• Payment information (processed by payment providers; we do not store sensitive payment data beyond what is necessary)

 

• Order history

 

• Browsing data (e.g., IP address, device information, pages visited), when applicable

 

3.2 How We Use Your Data

 

• Process purchases, payments, and deliveries

 

• Customer service and support

 

• Fraud prevention and security

 

• Website and user experience improvements

 

• Marketing and communications (when authorized, if applicable)

 

3.3 Sharing Data with Third PartiesWhen necessary, your data may be shared with trusted partners essential to our operations, including:

 

• Payment processors

 

• Shipping and logistics providers

 

• Email and CRM service providers

 

• Advertising and analytics platforms (when applicable)Such sharing occurs solely to provide services and/or improve user experience while complying with applicable laws and regulations.

 

3.4 Your Rights (LGPD)

 

You may request:

 

• Access to your personal data

 

• Corrections or updates

 

• Deletion, when applicable

 

• Information regarding data usage and sharing

 

To submit a request, contact:

 

Email: eazeey@outlook.com

 

WhatsApp: +55 31 98382-8804

 

3.5 Security

 

We implement security measures to protect your personal data; however, no system is completely immune to risks. In the event of a significant incident, appropriate mitigation and communication procedures will be followed.

 

 

TERMS AND CONDITIONS OF USE

 

By purchasing from Eazeey, you agree to these Terms and Conditions.

 

4.1 About the Store

 

Eazeey sells electronic products to customers worldwide.

 

Business Information (optional):

 

• Business Name: Eazeey

 

• Tax ID (CNPJ/CPF): 108.614.216-044.2

 

Product Information

 

We strive to provide product descriptions and images as accurately as possible. However, slight variations may occur regarding:

 

• Color/shade (screen settings and lighting)

 

• Product batch/model

 

• Minor specifications provided by suppliers

 

4.3 Prices and Promotions

 

Prices and promotions may change without prior notice, except for orders that have already been completed.

 

4.4 Customer Responsibilities

 

Customers are responsible for:

 

• Providing accurate information at checkout

 

• Monitoring order communications and updates

 

• Ensuring someone is available to receive the order at the provided address

 

4.5 Misuse and FraudWe reserve the right to cancel orders suspected of fraud or inconsistencies in payment or customer information, subject to review.

 

 

COOKIES AND TECHNOLOGIES

 

We may use cookies and similar technologies to:

 

• Maintain website functionality

 

• Remember user preferences

 

• Measure performance and improve user experience

 

• Personalize advertisements, when applicable

 

You can manage cookie preferences through your browser settings.

 

CONTACT AND SUPPORT

 

Official Channels:

 

• WhatsApp: +55 31 98382-8804

 

• Email: eazeey@outlook.com

 

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM